Btjali Privacy Policy — Our Commitment to Protecting Your Data

Welcome to Btjali. We believe transparency and data protection are the foundation of a trustworthy gaming platform. This Privacy Policy explains how Btjali collects, stores, uses, and safeguards your personal information.

By using Btjali's website, opening an account, or accessing any of our services, you are considered to have accepted this privacy policy. We encourage you to read it carefully in full.

This privacy policy is written in English so every member in Bangladesh can understand it with ease. If any part is unclear, please reach out to our support team — we're always happy to help.

Btjali only collects data that is genuinely necessary to deliver our services. We have no interest in collecting anything beyond that.

Btjali never collects sensitive information beyond what is listed above — such as religious identity, political opinions, or health-related data.

Btjali collects data through various methods, always based on member consent. The main collection methods are outlined below:

• Registration Form: Information you provide when creating your account is stored on our systems.
• KYC Verification Process: Information is taken from documents submitted during identity verification.
• Payment Transactions: Relevant data is received from payment gateways during deposits and withdrawals.
• Website Usage: Technical data is collected through cookies and tracking technologies as you browse the site.
• Support Contact: Information you share via chat, email, or any other communication channel.
• Promotions & Surveys: If you participate in competitions or surveys, information may be collected through those interactions.

Collected data is used for specific, limited purposes only. Btjali never misuses your information. A transparent breakdown of how your data is used is provided below:

If we need to use your data for any purpose beyond those stated above, we will obtain your consent beforehand.

Btjali does not sell your personal data to advertisers, data brokers, or any third parties. However, limited data may be shared in specific circumstances necessary for operating our services.

• Payment Provider: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process your transactions.
• KYC Partner: Certain information may be shared with authorized verification agencies for identity verification purposes.
• Legal Authority: We may be required to disclose information to authorities pursuant to a court order, government directive, or legal investigation.
• Fraud Prevention: Limited data may be shared with fraud detection networks within the gaming industry.
• Business Successor: If Btjali is acquired or merged, your data may be transferred to the new entity — under the same privacy protections.

Btjali uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for keeping your login session active, maintaining security, and running core site functions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language, theme, or previous gaming settings.
• Analytics Cookies: Used to understand how the site is being used. This data remains anonymous.
• Marketing Cookies: Used to show promotions tailored to your preferences. You can opt out of this at any time.

You can delete or block cookies at any time through your browser settings. However, disabling certain cookies may affect the availability of some site features.

To protect your data, Btjali employs industry-leading technology and practices. Our security framework is regularly updated and independently audited by external experts.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Encryption at rest — applied to all stored sensitive data.
• Two-factor authentication (2FA) — for account login.
• Firewall & Intrusion Detection System — protecting server infrastructure.
• Regular security audits & penetration testing.
• Restricted staff access — only authorized personnel can view specific data.
• Data backups — regular encrypted backups are maintained.

Every Btjali member has specific rights over their personal data. To exercise these rights, please contact our support team.

Btjali will respond to any rights request within 30 days. Please note that some data may not be erasable due to legal obligations.

Btjali does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Data: Retained for a minimum of 7 years as required by law.
• KYC Documents: Retained for up to 5 years after account closure as required by law.
• Gaming History: For as long as your account remains active, and for 2 years after closure.
• Cookies Data: Typically between 30 days and 1 year, depending on the type of cookie.
• Support Contact: Retained for up to 2 years after your last interaction.

Btjali strictly prohibits anyone under the age of 18 from participating. We do not knowingly collect personal information from minors.

Age is verified at registration, and KYC verification is required in suspicious cases. If a minor's data is collected by mistake, it will be deleted immediately and the account will be closed.

If a parent or guardian suspects their child has registered on our platform, please contact us directly — we will act promptly.

Btjali may update this privacy policy as needed. When changes are made, the "Last Updated" date on this page will be revised accordingly.

For significant changes, we will notify you in advance via your registered email and display a prominent notice when you log in to the platform. For minor changes, only the page will be updated.

Continued use of the site after any changes takes effect constitutes your acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch. Our data protection team will respond to your message within 30 days.

If you have any concerns about our Privacy Policy, please contact us directly first. If the matter is not resolved to your satisfaction, you have the right to lodge a complaint with the relevant authority.