Btjali Terms & Conditions — The Complete Member Guide

Welcome to Btjali. These Terms and Conditions ("Terms") apply to your use of the Btjali website and all related services. By registering an account or using our services, you agree to be bound by these Terms.

These terms are written in Bengali so members in Bangladesh can understand them easily. If any part is unclear, reach out to our support team — they're always ready to help.

Btjali is an internationally licensed online gaming platform committed to providing our members with the highest standards of service, security, and transparency. Adhering to these terms ensures a safe and enjoyable gaming environment for all parties.

To open an account with Btjali, you must provide accurate and complete information. The name, mobile number, and date of birth you enter at registration must be genuine. Btjali reserves the right to close any account created with false or misleading information.

• Each person may only hold one account. If multiple accounts are found belonging to the same individual, all of them will be closed.
• Your account password must be kept strictly confidential. You may not allow anyone else to access or use your account.
• If you believe there has been unauthorized access to your account, please contact our support team immediately.
• To update any details provided at registration, please contact our support team. Some changes may require verification.
• Selling, transferring, or renting your account to another person is strictly prohibited.

You must be at least 18 years old to use Btjali's services. We strongly discourage underage gaming and have strict measures in place to prevent it. Age verification is carried out at registration, and proof of age may be requested at any time.

• Anyone under the age of 18 is strictly prohibited from opening an account on Btjali.
• A national ID card or passport may be requested as proof of age.
• If it is found that a minor has been using an account, the account will be closed immediately and any remaining funds will be returned.
• If you believe a minor you know is using Btjali, please let us know immediately.

All financial transactions on Btjali are processed through secure, encrypted channels. We support deposits and withdrawals via bKash, Nagad, and Rocket. Providing accurate information at the time of each transaction is essential.

• Minimum deposit: ৳500. Maximum deposit limits may vary depending on account type.
• Minimum withdrawal: ৳500. Withdrawals are typically processed within 1–24 hours.
• Withdrawals must be made through the same payment method used for the original deposit.
• KYC verification is mandatory for first-time large withdrawals.
• Btjali does not charge any transaction fees, though fees from your payment provider may apply.
• Any suspicious transactions may be placed on hold until a review is completed.

To learn more about our payment methods, visit our Payment Page See.

Btjali regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms that must be followed. By claiming a bonus, you agree to all conditions associated with it.

• The welcome bonus is a one-time offer available exclusively to new members.
• Withdrawals will not be processed until the wagering requirement for each bonus has been met.
• Bonus funds are held separately from your main balance until wagering requirements are met.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Btjali reserves the right to modify or cancel any bonus offer at any time.
• Cashback bonuses are generally a set percentage of net losses from the previous week or month.

Btjali has specific rules for betting and gaming that all members must follow. These rules are in place to ensure a fair and honest gaming environment.

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is cancelled due to a technical issue, the stake will be refunded.
• Odds in live betting can change at any time. The odds at the moment a bet is confirmed will be the ones that apply.
• If an event is cancelled or postponed, bets will be settled in accordance with Btjali's established rules.
• A minimum bet amount is required to participate in jackpot games.
• Lottery tickets cannot be returned or refunded once purchased.

For full details on Jackpot and Lottery rules, Jackpot Page and Lottery Page See.

The following activities are strictly prohibited on the Btjali platform. Violations may result in permanent account closure and forfeiture of any remaining balance.

• Attempting fraud, deception, or gaining any unfair advantage.
• Opening multiple accounts or using another person's account.
• Abusing the bonus system.
• Using the platform for money laundering or any other illegal activity.
• Placing bets automatically using software or bots.
• Harassment or inappropriate conduct toward other members.
• Attempting to interfere with or hack the platform's security systems.

Protecting your personal information is Btjali's top priority. Details provided at registration are used solely for account management and service improvement. We do not sell your information to any third party.

• All data is protected with SSL encryption.
• Payment information is stored with the highest level of security.
• We do not share any information with authorities unless legally required to do so.
• Cookies are used to enhance the user experience.

To learn more about our data privacy policy, Privacy Policy Page See.

Btjali believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly and avoid wagering beyond their means.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can choose to exclude yourself from the platform for a set period of time.
• Reality Check: You will be reminded of your gaming session duration at regular intervals.
• Cooling-Off Period: You can take a gaming break of anywhere from 24 hours to 6 weeks at any time.

To learn more about responsible gaming, visit our Responsible Gaming Page See.

Members may close their account at any time. We recommend withdrawing your balance before doing so. Btjali also reserves the right to suspend or close accounts under certain circumstances.

• Accounts may be closed without prior notice in the event of a terms violation.
• An inactivity fee may apply to accounts that have been dormant for an extended period.
• An account may be temporarily suspended if a legal investigation requires it.
• In the event of a member's passing, their family may contact us to arrange a refund of the account balance.

Btjali reserves the right to update these Terms & Conditions at any time. Notice of significant changes will be provided via your registered email or through the platform. Continued use of the platform following any changes constitutes your acceptance of the updated terms.

If you have any questions or need clarification about these Terms & Conditions, please contact our support team. We're always ready to assist in Bengali.

• Email: support@btjali.app
• Live Chat: Use the chat button at the bottom right of the website.
• Support hours: 24 hours a day, 7 days a week.

For any disputes or complaints, please first attempt to resolve the matter through our support team. To find out more, FAQ Page See.